Visiting a bathroom showroom can feel overwhelming. You’re faced with rows of shiny baths, designer taps, and luxurious showers, all promising to transform your everyday bathroom into a dreamy space. But before you fall in love with that stunning freestanding bathtub or modern vanity unit, make sure you know what to ask.
The difference between a bathroom renovation that makes you happy for years and one that turns into an expensive headache usually comes down to what you ask before you buy. Good showroom staff welcome questions because it shows you’re taking this seriously. So, don’t be shy, get the information you need.
Here are ten simple, practical questions to ask when you visit a showroom to ensure you’re making the right choices:
Costs and Timelines
1. “What’s the total cost, including everything?”
The displayed price rarely tells the whole story. Remember to include costs like delivery, installation, plumbing, tiling, and even removing your old bathroom. Ask them to list every expense clearly. Some companies offer full installation packages, which might cost a bit more but can save a lot of hassle.
It’s also important to find out who pays if unexpected issues arise during the project, such as damaged flooring or old plumbing.
2. “When can you start, and when will it be finished?”
There’s nothing worse than being told two weeks and still showering at the gym two months later. Get exact timelines for delivery and installation in writing.
Certain items may be ready immediately, while others, especially custom-made pieces, can take weeks or even months. Be realistic about how long the whole job will take, especially if you’re moving fixtures around.
Warranties and Maintenance
3. “What happens if something breaks or goes wrong later?”
Understand the warranties for each product clearly. For example, taps might have a long warranty, while showers might have shorter coverage. Ask specifically about what actions might void those warranties, such as who installs them or how you clean them.
Also, find out if the showroom provides a guarantee on the installation itself.
4. “How easy is this to clean and maintain?”
That beautiful marble countertop might look fantastic, but if it requires constant special care, it could become a chore. Ask honestly about upkeep requirements. If you’re busy or have kids, choose practical materials that are easy to care for.
For complicated items like steam showers or whirlpool baths, check if they need regular professional maintenance.
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5. “Can I test it out?”
Don’t buy based on looks alone. Ask to see working examples. Try taps, showers, and even check the flushing power of toilets. Make sure handles are easy to use and the water pressure suits your needs.
Trying products first helps avoid regretting your decision later.
Planning and Support
6. “What if items arrive damaged or aren’t what I expected?”
Even reputable companies sometimes deliver damaged products. Ask about their replacement and return policies. How quickly will they sort it out? Who should you contact if there’s an issue?
When deliveries arrive, check everything carefully and take photos immediately if something seems wrong.
7. “Can you help me design or plan my bathroom?”
Many showrooms have designers who can help you avoid mistakes and use your space better. Ask if they offer design help, how much it costs, and whether this fee is waived if you buy from them.
Viewing their previous projects or computer-generated images of your planned bathroom can help you make better decisions.
8. “Are the products I want actually in stock?”
Showrooms sometimes display items that are not readily available. Find out the exact waiting times for everything you’re interested in. Ask about alternatives if certain items have long lead times.
Also, check how they’ll communicate with you about any delays or updates.
9. “Can you manage the whole project or recommend other tradespeople?”
Many companies offer project management or can coordinate with electricians, plumbers, and tilers. Ask if they regularly work with reliable tradespeople and if they’ll oversee the entire project.
Some companies also offer aftercare services, providing maintenance or priority support in case issues arise later.
10. “Can I talk to recent customers?”
This question separates good companies from the rest. Any reliable showroom will happily let you speak to past customers. This lets you get honest feedback about their workmanship, reliability, and customer service.
Don’t just take references but actually call them. This could save you from costly mistakes and ensure you choose a company you’ll genuinely enjoy working with.
Making Your Visit Count
These questions will help you have meaningful discussions at the showroom and make choices you’ll feel good about. Take your time, don’t feel pressured into quick decisions, and remember, a good showroom appreciates customers who do their homework.
Your bathroom renovation deserves careful planning. Asking the right questions ensures you’ll have a bathroom you’ll love using every day for years.
Ready to get started? Contact G&M today for a free, no-obligation quote and turn your bathroom dreams into reality!